Contact & Support - Zentral- und Hochschulbibliothek Luzern

E-media contact details

Service / Database

Name / Title of database, e-book or e-journal

Web address (URL)

Question, error description or remarks*

If an error message is being displayed, please indicate the exact wording of the message or upload a screenshot.

Upload (e.g. screenshot)

Contact details

First name*

Last name*

Email (if available please enter your personal email of the university)*

Name of your university

You are:

Student

Employee

Not associated with any university

Access and technical details

Device

Private PC or private notebook

PC or notebook of the university

Search terminal at the library

Other device

Connection

Network of the institution WLAN public area

VPN off campus (e.g. from home)

Private WLAN or private mobile network

Network of the institution at the workplace via cable connection (desktop PC/notebook on docking station)

Other connection

Username you used for the VPN connection (please do not send passwords!)

Type of device (e.g. Surface Pro, MacBook Pro 14", iPhone 13 Pro)

Operating system including the current version your device is running on (e.g. Windows 10 21H2, macOS 12.2.1, Android 12, iOS 15.3.1)

Version FortiClient VPN or Pulse Secure VPN (e.g. 7.0.2.0036)

Time of the last connection attempt (date and time)

Installed security software (security software, antivirus solution, active firewall etc)

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